Question 1

HOW CAN I TRACK MY ORDER?

Accepted Answer

When your order is shipped you will receive an email with the shipment number and the tracking link with which you can follow all the delivery updates.

Question 2

WHEN WILL YOU SHIP MY ORDER?

Accepted Answer

From the receipt and payment of the order we will process it in 3-4 working days (timing may vary depending on the brand).
Once all the items ordered have arrived at our warehouse, the order is processed and shipped in a single shipment.

Question 3

IS IT POSSIBLE TO ADVANCE THE DELIVERY DATE?

Accepted Answer

No, because the expected delivery date takes into account the time required for product availability, order processing and delivery by courier.

Question 4

CAN I USE TWO DIFFERENT ADDRESSES FOR BILLING AND SHIPPING?

Accepted Answer

Yes, it is possible. After entering your credit card details, remove the tick from "billing address - Same as shipping" and enter the address to which the invoice is to be made.

Question 5

IF I ORDER DIFFERENT ITEMS ARE THEY SHIPPED TOGETHER?

Accepted Answer

Different items of the same order will be shipped in a single shipment as soon as they are all available. If you have a particular urgency to receive a particular item you can notify us by filling out the form on the support page or by sending us an e-mail to info@supran.net

Question 6

IN WHICH COUNTRIES ARE DELIVERIES MADE?

Accepted Answer

We deliver the products with our forwarding agent throughout Italy and in all European Union countries.

Question 7

HOW MUCH IS THE SHIPPING FEE?

Accepted Answer

The cost of shipping varies according to the volumetric weight.
You can check the cost of shipping during the purchase in your cart.
Just select the shipping country and the total cost of the order will appear immediately.

Question 8

WITH WHICH COURIER IS MY ORDER SHIPPED?

Accepted Answer

For all shipments we use the GLS express courier. For orders whose volumetric weight exceeds 50 kg, we reserve the right to entrust the order to other couriers.

Question 9

IS IT POSSIBILE TO CHOOSE THE DELIVERY TIME?

Accepted Answer

No, it is not possible to choose the delibvery time. If you're not in when your order arrives, you'll be left a card telling you how to rearrange delivery or collection

Question 10

CAN I CHANGE MY SHIPPING ADDRESS?

Accepted Answer

IF THE ORDER HAS NOT BEEN SHIPPED YET:
Yes, by contacting customer service. Tell us by filling out the form on the support page or by sending us an e-mail to info@supran.net indicating your order number. We remind you that any modification of your order may lead to a delay in delivery.

IF THE ORDER HAS ALREADY BEEN SHIPPED:
No, it is no longer possible to change the shipping address. To avoid delays in the delivery of your order we ask you to contact us for any changes.

Question 11

CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE, OR COLLECTION POINTS?"

Accepted Answer

No, it's not possible. The delivery of the goods is carried out only by a GLS courier at the indicated address.

Question 12

ARE DELIVERIES MADE ALSO ON HOLIDAYS?

Accepted Answer

Delivery is available Monday - Friday. We don't deliver at weekends.

Question 13

CAN I PAY CASH ON DELIVERY?

Accepted Answer

No, at the moment it is only possible to proceed with online payment by credit card.

Question 14

HOW DO I GET UPDATED ON THE SHIPPING OF MY ORDER?

Accepted Answer

When your order is shipped we will send you an e-mail confirming the shipment of your purchase. In this communication you will find the tracking link that will allow you to track your shipment.

Question 15

I HAVE RECEIVED A DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCT"

Accepted Answer

In the case of items received damaged, defective or wrong, or if items are missing from your order, we ask you to contact customer service who will ask you to send a photograph of the product. Fill out the form on the support page or send us an email to info@supran.net

Question 16

WHO SHOULD I CONTACT FOR PROBLEMS WITH THE ORDER?

Accepted Answer

You can contact our customer service directly by filling out the form on the support page or by sending us an e-mail to info@supran.net. We will reply as soon as possible

FAQ

HOW CAN I TRACK MY ORDER?

WHEN WILL YOU SHIP MY ORDER?

IS IT POSSIBLE TO ADVANCE THE DELIVERY DATE?

CAN I USE TWO DIFFERENT ADDRESSES FOR BILLING AND SHIPPING?

IF I ORDER DIFFERENT ITEMS ARE THEY SHIPPED TOGETHER?

IN WHICH COUNTRIES ARE DELIVERIES MADE?

HOW MUCH IS THE SHIPPING FEE?

WITH WHICH COURIER IS MY ORDER SHIPPED?

IS IT POSSIBILE TO CHOOSE THE DELIVERY TIME?

CAN I CHANGE MY SHIPPING ADDRESS?

CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE, OR COLLECTION POINTS?"

ARE DELIVERIES MADE ALSO ON HOLIDAYS?

CAN I PAY CASH ON DELIVERY?

HOW DO I GET UPDATED ON THE SHIPPING OF MY ORDER?

I HAVE RECEIVED A DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCT"

WHO SHOULD I CONTACT FOR PROBLEMS WITH THE ORDER?

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